We were closed Friday 5th of March because our two receptions were on the KiwiHost excellent service course. The course covered:
- Customer needs & expectations
- Building customer relationships: trust, rapport & loyalty
- Communicate professionally: face to face, over the phone, by email & messaging
- Customer service essentials: first impressions, your attitude & body language
- Email effectively: subjects, tone & proofreading
- Telephone techniques: greetings, tone, and non-verbal communication
The girls had a great day and said the course was very beneficial.